Payment and Cancellation Policy

1. Payment for Room Reservations

   Payment for room reservations at Nine Pines Motel is due at the time the reservation is made. Rooms will not be held in advance of payment being received.

   Nine Pines Motel accepts the following forms of payment:

   • Visa
   • Mastercard
   • American Express
   • Discover Card
   • We do not accept cash or checks.

2. Cancellation

   If you need to cancel your room reservation, you must contact us at least 48 hours prior to your scheduled check–in time to receive a full refund.

   In the event you fail to provide at least 48 hours notice, but contact us prior to your scheduled check–in time, you will be charged for the first night of your stay. If you reserved a longer period than one night, you will receive a prorated refund for the remaining balance of your payment.

   If your scheduled check–in time has already occurred and you are cancelling, you will be charged for each night that has already elapsed plus one additional night (if applicable) and receive a prorated refund for any additional time for which you have paid. If you are contacting us on the last day of your reserved booking, you will not be charged for the additional night; however, no refund will be issued.

   If you have already checked in, but are checking out ahead of schedule, you will be charged for each night that has already elapsed plus one additional night and receive a prorated refund for any additional time for which you have paid. If you are checking out only one day early, no refund will be issued.

   If you do not contact us to cancel your reservation, we will assume you still want the room, but are late checking in, and will continue to hold it until the end of your scheduled reservation; therefore, no refund will be issued.

   Pet registration fees are always refundable, provided you have not checked in with your pet yet. Once your pet has checked in, the pet fee is nonrefundable.

   All refunds are issued to the same card used for payment. We do not issue cash refunds.

Guest Policy

To ensure the maintenance of our property and consideration of our guests, the following policies will be fully enforced during your stay at Nine Pines Motel.

1. Smoking

   Smoking is expressly prohibited in all rooms at the Nine Pines Motel. If there is any evidence that smoking has occurred in any of our rooms, a $150 fee will be charged to the credit card on file. Rooms have to be treated and shut down for 2 days when a smoking incident occurs.

   Receptacles are provided in several designated areas outdoors as a courtesy to our smoking guests. Please take care to use the receptacles provided and not flick cigarette butts on the ground.

2. Quiet Hours

   In an effort to be considerate to all our guests, we ask that between the hours of 10:00PM and 8:00AM you turn down your television, avoid loud conversations, and close doors and walk along porches quietly. If checking in late, please take extra care to enter your room quietly. Any guest violating this request or behaving in a disruptive manner, may be asked to leave without refund, at the discretion of management.

3. Damages

   You are responsible for the condition of your room at check–out. The cost for any items that are missing or damaged will be charged accordingly to your credit card. Note that the cost of damages caused by unauthorized smoking in rooms (e.g. burns in carpet or furniture), will be charged in addition to the $150 fee for fumigating the room.

4. Common Areas

   Picnic tables and barbeque grills are provided on a "first come, first serve" basis and are intended to enhance the enjoyment of all our guests during their stay at Nine Pines Motel. Please be courteous and avoid leaving litter behind. Make sure any left over food items are disposed of properly to avoid attracting bears and coyote onto the property.

   Please, no running along the porches! It is disruptive to other guests, as well as potentially dangerous.

5. Liability

   Nine Pines Motel is not responsible for lost or damaged personal property. Please take care to lock your room or vehicle when leaving it unattended.

Pet Policy

The management at Nine Pines Motel is happy to welcome your pet when you come to stay with us. We strongly urge you to read these guidelines prior to bringing your pet to the property.

1. Restrictions/Responsibilities

   • Up to three (3) pets per room reservation are permitted.
   • Your pet is NOT permitted to freely roam the property unsupervised. This includes your cat! Please see
     Pet Safety below for more on this.
   • Pets are NOT permitted on beds and furniture.
   • If left unattended in your room, you are required to advise the front desk that your pet is being left alone and
     1. your pet MUST be caged/kenneled
     2. you must provide a mobile number where you can be reached while you are away.
     In the event your pet becomes distressed or disruptive, you will be expected to return to your room and attend to your pet.
   • You are expected to clean up after your pet. You must provide your own poop scoop or litter box, as appropriate.

2. Fees

   A $10.00 fee is charged for your pet(s) at the time your room reservation is made. This fee is per reservation, not per night or per pet.

   The cost of any damages caused by your pet while on the Nine Pines Motel property will be charged to your credit card. The best way to avoid damages is to know your pet and bring the appropriate supplies to avoid such damages. Examples of helpful supplies are leashes, kennels, litter boxes, scratching posts, etc.

3. Pet Safety

   The management at Nine Pines Motel would like to remind you to keep your pet supervised or kenneled, at all times while on and around our property. We cannot guarantee, or be responsible for, the safety of your pet if allowed to roam freely. Coyote, black bears, mountain lions, and wolves are always potential dangers in this region and may even be attracted by a domesticated pet left unattended. We are also conveniently located near the main road; however, it's not so convenient if your pet is running around loose.

   Please take care to follow our guidelines to ensure that your pet has as safe and enjoyable a stay as our human guests.

Web Site Terms of Use

1. General Information

   The goal of this Web Site is to provide You with access to information about Our motel’s facilities, services, products, and related links to meet Your needs (the "Content"). The Terms are meant to protect all of Our visitors to this Web Site, and Your access to and use of this Web Site signifies Your agreement with these Terms. DO NOT USE THIS WEB SITE IF YOU DO NOT AGREE WITH THESE TERMS. We reserve the right, in Our sole discretion, to modify, alter or otherwise update these Terms at any time. Such modifications, alterations, and updates shall be effective immediately upon posting. You agree to be bound by such modified, altered, and updated Terms if You access or use this Web Site after We have posted notice of such modifications, alterations or updates.

   Consistent with Our goals, this Web Site will permit You to link to many other Web sites that may or may not be affiliated with this Web Site and/or with Us. The other linked Web sites have different terms of use that are not the same as these Terms. Your access to and use of such linked Web sites through links provided on this Web Site is governed by the terms of use and policies of those sites, not this Web Site.

2. Use of Web Site Content

   We control and operate this Web Site. All Content on this Web Site, including, but not limited to, text, images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (which are governed by United States and worldwide copyright laws and treaty provisions, privacy and publicity laws, and communication regulations and statutes). The Content is owned and controlled by Us or Our affiliates, or by third party content providers, merchants, sponsors and licensors (collectively the "Providers") that have licensed their content or the right to market their products and/or services to Us. Content on this Web Site or any Web site owned, operated, licensed or controlled by the Providers is solely for Your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any Content. You may download a single copy of any Content contained on this Web Site, solely for Your personal, non-commercial use, consistent with these Terms, provided that You maintain all copyright and other notices contained in such Content.

   You may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit the Content in any way (including by email or other electronic means) for commercial use without the prior written consent of Us or the Providers. You may request consent by emailing a request to Legal~a~NinePinesMotel~dot~com. Your modification of the Content, use of the Content on any other Web site or networked computer environment, or use of the Content for any purpose other than personal, non-commercial use, without the prior written consent of Us or the Providers, violates the intellectual property rights and proprietary rights of the Content owners and is prohibited.

   You may not use on Your Web site any registered or unregistered trademarks, service marks or copyrighted materials appearing on this Web Site, including but not limited to any logos or characters, without the express written consent of the owner of the mark or copyright. You may not frame, deep link, or otherwise incorporate into another Web site any of the Content or other materials on this Web Site without Our express prior written consent.

   Violation of trademark and copyright laws may result in significant civil liability or criminal penalties under United States and/or worldwide copyright and trademark laws. You recognize that any reproduction or use of Content, except as authorized by these Terms, is considered intentional infringement.

3. Prohibited Activity

   You are specifically prohibited from any use of this Web Site, and You agree not to use or permit others to use this Web Site, for any of the following: (a) take any action that imposes an unreasonable or disproportionately large load on the Web Site’s infrastructure, including but not limited to "spam" or other such unsolicited mass e-mailing techniques; (b) attempt to decipher, decompile, disassemble or reverse engineer any of the software or HTML code comprising or in any way making up a part of this Web Site; (c) violating any applicable local, state, national or international law, including, but not limited to, any regulations having the force of law; and, (d) using any robot, spider, intelligent agent, other automatic device, or manual process to search, monitor or copy Our Web pages, or the Content without Our prior written permission, provided that generally available third party Web browser such as Mozilla and Microsoft Internet Explorer may be used without such permission.

4. Links to Third Party Web Sites

   This Web Site may contain links to third-party Web sites not under Our control or operation (the "Linked Sites"). The links will let You leave this Web Site, and You access them at Your own risk. You acknowledge that We provide the Linked Sites for Your convenience and information only. We do not endorse nor are We responsible for any content, information, or other related materials found at any such Linked Sites or any links contained within such Linked Sites, whether or not We are affiliated with the owners of such Linked Sites. You may not establish a hyperlink to this Web Site or provide any links that state or imply any sponsorship or endorsement of Your Web site by Us or the Providers.

Privacy Policy

Nine Pines Motel takes the privacy and security of our web site visitors’ information very seriously. Please note that the following privacy statement applies strictly to this web site, www.ninepinesmotel.com, and has no bearing on any third party web sites that you may access by clicking on a link from this site.

1. How we use your information:

   Any information collected from our web site visitors is used solely for the purpose stated at the time the information is requested. Nine Pines Motel will NOT utilize your email information for unsolicited advertising (SPAM); however, we do reserve the right to contact you, whenever necessary, regarding any transaction that has been conducted on this web site. Examples of necessary communication include, but may not be limited to, booking confirmations, cancellation confirmations, and payment receipts. In the event you have subscribed to receive any recurring contact from Nine Pines Motel, including newsletters, promotions, and event notifications, we will continue to contact you accordingly, until such time that we are notified by you that you no longer wish to receive such communication.

2. Sharing your information:

   Nine Pines Motel WILL NOT sell any information collected from you on this web site to third parties for any reason. Furthermore, we will not share your contact information (your email address, mailing address, and/or phone number) with third parties, without first gaining your express permission to do so, and will consider such permission to apply only to the specific circumstance. For example, if you are requesting to receive promotions from Nine Pines Motel, we may ask if you would also like to receive promotions from a local business partner. If you give us your permission, your contact information will be shared ONLY with that business partner. If you are not asked, or you decline, than your contact information WILL NOT be shared.

3. Cookies

   This web site uses session cookies. These cookies are necessary in order for the site to work properly while you are visiting. Our cookies DO NOT track your activity outside of the domain of this web site, either on the internet or your personal computer.

4. Security

   This web site utilizes 256 bit SSL encryption on all pages where you may enter sensitive data. Encryption prevents others from seeing your data as it is transmitted from your browser to our server. Under no circumstances do we transmit highly sensitive data, for example, your credit card information, via email, as email is notoriously unsecure. In the event you are entering highly sensitive data into a form on this site, the information will be transmitted securely with encryption to our protected database.